We can process returns and refunds only for items directly purchased from our web shop. If you just need to return an item, contact us first, we will issue 100% refund on all qualifying returned items.

Refunds are requested after we receive and process your return. If you are requesting a refund for non-returnable items, such as Used and Opened sponges, a refund will not be issued.

For items directed to our Returns Center, You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (see below for specific guidelines). We'll notify you via e-mail of your refund once we've received and processed the returned item.

If the return and refund are not processed within four weeks from the day you sent us your return, please e-mail us for further assistance.

The amount of your refund depends on several factors:

Items that meet our returns guidelines will receive a full refund.

Items that do not meet our returns guidelines will receive only partial refunds:

• Any unopened item in original condition that is returned more than 30 days after delivery: 80% of item's price.

No refunds are issued for:

 
Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error.

If you returned only one item from a multi-item shipment, you will be reimbursed only for the per-item shipping fee for the item you returned and not the per-shipment fee. Visit domestic shipping rates or international shipping rates for a breakdown on the fees.

If you return an order that was placed using a promotional certificate or discount, you will not be refunded for the amount of the promotional offer, as these discounts were deducted from the original purchase amount.

If after reading this information, you feel that the amount of your refund was incorrect, please e-mail us.